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Delivering positive <br />outcomes for over <br />4 million<br />customers
 

About us

We’re committed to doing the right thing for you

Link Financial Outsourcing (LFO) is a credit management expert with 23 years’ experience in the market, offering services which cover every aspect of the credit management journey. This includes the outsourcing of loans administration on behalf of clients, acquisition of loan books and debt from banks and non-bank issuers, as well as offering a standby servicing provision that allows the primary servicer to continue to operate in the event of a failure.

We deliver the highest standards of customer service and ensure regulatory compliance - our business is built on treating customers ethically and fairly which is embedded into everything we do – nothing less will do.

We’re already one of the leading names in our industry and we’re determined to continually improve what we do because we want to be the credit expert of choice for Europe’s leading banks, financial institutions, and other providers of credit.

Treating customers fairly from day one

Our Locations

We have offices in London and Caerphilly, where we run our business from

Most of our Operations and Support Functions are located in Caerphilly, South Wales along with an office in London Victoria for our specialist teams. Our offices are modern, bright, and colourful where you can enjoy a friendly and relaxed atmosphere.

London

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Our London office is modern, bright and in the heart of the City in Victoria which makes it a lively place to work and is home to our Finance, Legal & Compliance and some specialist operational teams.

Caerphilly

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Our Caerphilly office is based in the centre of Caerphilly in Wales and is our largest office in the UK. It is home to our experienced customer facing teams and skilled support teams including IT, HR, L&D and Analysts.

Europe

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We are also part of the Link Financial Group operating across the UK and Europe employing over 900 employees. Our offices are all different and they all have different facilities on offer, but they’re all filled with exceptional people doing what they do best.

Our Employee Benefits

We pride ourselves on putting our people first and caring about every individual and their future. That’s why we offer the following benefits, to help you manage your money, your health, and your life.

Pension

Salary Exchange for all eligible employees

Bonus

Annual discretionary performance bonus

Perks at Work Discounts

Shopping discounts on hundreds of retailers

Refer a Friend

Cash reward for successful referrals

Length of Service

Reward Scheme

Holidays

25 days + bank holidays

Birthday day

Full paid day off

Purchase Holidays

Up to 5 days additional holiday per year

Virtual GP

Access to a free & unlimited 24/7 GP Service

Employee Assistance

Health, Mental Health, Wellbeing & Health Living

Optical Care

Subsidised Eyes Tests & Glasses

Cycle to Work Scheme

Save on cost & improve on your wellbeing

Life Assurance

4 x Annual Salary Death in Service

Family Leave

Enhanced Maternity, Paternity & Adoption Leave

Everyday Perks

Free tea & coffee, free fruit & breakfast items

If you are able to make a final settlement offer or increase your regular repayments

Our Culture

We’re all about people, especially our own. Life at Link is about sharing incredible experiences; it’s about building meaningful relationships with clients, customers, candidates and with each other; it’s about working together to make things happen. And it’s about having fun whilst we do it. But don’t just take our word for it.

Charities & Events

We nominate different local and national charities to champion every year as voted for by our very own employees. We fundraise, dress up, bake, do quizzes and much more to raise money and awareness for different charities each year.

Diversity & Inclusion

We value Diversity and Inclusion. Our differences matter and diversity make our teams stronger. We work hard to make sure our culture is inclusive to everyone, from clients, customers, colleagues, and candidates. We strive to cultivate an environment where you can be the best you.

Career Development

From your first day at Link Financial Outsourcing Ltd, you will be provided with a bespoke induction & training programme. The opportunities don’t stop there, we provide a variety of additional training programmes both online and classroom based to help develop your ongoing career.

If you are able to make a final settlement offer or increase your regular repayments

Meet our Teams

Want to find out more about the different areas we work in? Explore some of our areas of specialisms below.

Business Support Teams

We have several support teams, including HR, L&D, and IT to name a few, that consist of a range of experts that work closely together with the Operational teams. These teams ensure our business has the latest tech and cyber security to protect our customers and colleagues. They also make sure that our colleagues are looked after, feel supported and are given the skills and tools that they need to flourish in their roles so they can deliver their best.

Operations Teams

We have large operations teams that deliver all our loan and debt management activities, and they are the heartbeat of the company. Our customer-facing colleagues are often the first point of contact for our customers in a fast-paced environment which is why we have multi-skilled teams who can provide a first-class service and take calls and correspond with our customers in a way that best fits their needs.

Legal and Compliance Team

This team covers a wide range of roles including Risk, Legal, Compliance, Audits and Data Protection. They ensure that the Company operates within legal and ethical requirements in the eyes of shareholders, regulators and the wider community and mitigate risks that might be faced by the Company.

Our Testimonials

Testimonials

Anne Nash

Customer Service Advisor – Specialist Support

“I love coming into work and enjoy the interaction with both our customers and colleagues. Everyone is treated equally and respectfully and is a great company to work for, in fact it is the best company I have ever worked for. They have become my family!”

Donnah Seymour

Learning & Development Manager

“I’ve worked for the Company for many years and what I love about working here is that every day is different. This brings its own opportunities and experiences and has offered me many opportunities for personal development. Most of all, I love coming into work to collaborate with my colleagues and fantastic team!”

Caine Harrison

Customer Service Administrator - Non-Performing Loans

“I joined the Company several years ago and I am impressed with how diverse and inclusive they are. Not only have I been provided with many opportunities for personal development and career growth, the support and recognition offered every day by managers and colleagues has been great”

Kelly Probert

Quality Assurance Assistant Manager – QA

“I have worked at the Company for over 17 years and during this time I have had plenty of opportunities for progression. I joined as a contact centre advisor, quickly moved up to a Team Leader position and am now a Team Manager in the Compliance Department. All my colleagues are helpful and friendly and I love the social side of working here, from summer BBQs, themed evenings, and nights out with my team. This is a great place to work and I know I will continue to enjoy my time here!”

Aimee Chesters

Team Manager – Performing Loans

“I feel supported both professionally and personally each day in my role. My leadership team are my biggest cheerleaders who have given me opportunities to grow because they value and want to look after their employees. My team is full of the friendliest and brightest people, and I am grateful for all the support I have received”.

Edmond Nyarufuro

Client Reporting Analyst – Business development

“The Company allowed me to work part time during my years of studying for a degree which has helped me transition from being a student to working in a professional environment. I work closely with different departments every day and my managers are positive and supportive which enables me to enjoy my role and deliver quality work”

Kelly Wallace

Operations Manager – Non-Performing Loans Servicing

“I love working for a forward thinking, supportive company that realise that employees are their greatest asset. Every day is not only an opportunity to lead and develop a highly motivated team but also allows me to grow in my own professional career”

Our Recruitment Process

Our Recruitment Process

Applying for a role

This is your first step in the recruitment journey – make sure your CV lets us know why you are the best person for the role by clearly showing your employment and education history and what you’ve achieved.

Interview Process

If your application is successful, depending on the role you have applied for you could be asked to have a telephone conversation with us, or be invited straight to a face-to-face or video interview. This gives us an opportunity to get to know you a little better and we can share details about our company and the role you have applied for.


Our interviews will ask you questions about your skills and experience, so it is important for you to share with us what makes you’re the perfect fit for our role. We recognise the interview is also a two-way process so we will let you know what it’s like to work here and you can ask us questions too so you can make sure that we are the right fit for you!


For some roles we may ask you to return for a second interview to meet other members of the team or ask you to complete a skills test to help us to assess what skills you have that are relevant to the role you have applied for. Don’t worry too much about this, we will make sure you have all the details you need beforehand.

What happens after you meet us?

We will always keep you informed about your progress at each stage of the recruitment journey. If you are successful, a member of our recruitment team or the hiring manager will call to make a verbal offer. We want you to make the right decision when deciding to join us so this offer will include all the details you need about the role, salary, and benefits. If you are unsuccessful, we will make sure we inform you as soon as possible and we also offer feedback on your interview.